{"id":12780,"date":"2024-04-14T14:19:40","date_gmt":"2024-04-14T07:19:40","guid":{"rendered":"https:\/\/vietpearltravel.com\/?p=12780"},"modified":"2024-04-14T14:19:40","modified_gmt":"2024-04-14T07:19:40","slug":"air-india-augments-customer-care-with-5-new-centres-globally","status":"publish","type":"post","link":"https:\/\/vietpearltravel.com\/?p=12780","title":{"rendered":"Air India augments customer care with 5 new centres globally\u00a0"},"content":{"rendered":"

[ad_1]
\n<\/p>\n

\n

\"\"<\/p>\n

Air India, India\u2019s global airline, has deployed five new contact centres, offering round-the-clock assistance to its customers worldwide. <\/span><\/span><\/strong><\/p>\n

It has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. The airline has also signed up iEnergizer, to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries.\u00a0<\/span><\/span><\/p>\n

Air India has recently introduced a premium desk exclusively tailored for its premium Frequent\u00a0 Flyer members, as well as business and first-class guests. The dedicated service offers\u00a0 personalised assistance, further enhancing the overall travel experience for these esteemed\u00a0 segments of passengers. Investing in developing best-in-class technology infrastructure, including a new tech stack, the airline aims to streamline customer support operations and\u00a0 enhance efficiency.\u00a0<\/span><\/span><\/p>\n

\u00a0<\/p>\n

\"\"<\/p>\n

\u201cOur customers are at the core of our operations. The enhancement and expansion of the contact\u00a0 centres is a testimony to Air India\u2019s commitment to providing comprehensive support to our\u00a0 customers and is a step towards building Air India into a world-class global airline,\u201d <\/span>Rajesh\u00a0 Dogra, Chief Customer Experience Officer, Air India, said during the launch of the Mumbai\u00a0 centre.\u00a0<\/span><\/p>\n

Air India has implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support internally to effectively assist our valued customers. A 24\/7 grievance management desk promptly addresses all customer queries, escalations and provides\u00a0 round-the-clock support. A robust quality and training governance framework has also been\u00a0 established to ensure that the employees adhere to best-in-class standards and enhance their\u00a0 skills.\u00a0<\/span><\/span><\/p>\n

Recently Air India launched its redesigned website and airline industry\u2019s first Generative AI\u00a0 chatbot- AI.g. The chatbot provides seamless accessibility on the website as well as on\u00a0<\/span><\/span>WhatsApp opening a new guest support channel, helping travellers to ask questions across\u00a0 1300+ travel-related topics.\u00a0\u00a0<\/span><\/span><\/p>\n

\u00a0<\/span><\/p>\n

\u00a0<\/span><\/b><\/p>\n