Auckland - Waitomo – Taupo – Rotorua – Matamata - Hamilton
Duration: 7 days 6 nights
Airline: Malaysia Airlines
Departure: From Hanoi

Package tour prices 2024 - 7 day program:
DEPARTURE DATE            TOUR PRICE                       CHILDREN (02 – 11 years old)         BABIES (under 02 years old)
10/4 – 16/4                            69,900,000 VND                90% of adult price                                35% of adult price
24/4 – 30/4                           71,900,000 VND                 90% of adult price                                35% of adult price
1/5 – 7/5                                 71,900,000 VND                 90% of adult price                                35% of adult price
15/5 – 21/5                            69,900,000 VND                 90% of adult price                                35% of adult price
29/5 – 4/6                             69,900,000 VND                 90% of adult price                                35% of adult price

New Zealand, also known as Aotearoa, translates to "the land of the long white cloud" in the Maori language of the indigenous people. This name captures the beauty of the country and the pride of its inhabitants. New Zealand, the homeland of the kiwi, is located in the southwestern part of the Pacific Ocean. It is renowned for its picturesque landscapes and tranquil life, earning it a place among the top 5 most livable countries in the world, surpassing the US and other developed nations in terms of social advancement.

Auckland - the third most livable city in the world, is dubbed the "City of Sails." It blends modern European architectural styles with the wild beauty of hills, dense forests, prehistoric forests, ancient sprawling beaches, snow-capped mountains, and the captivating Maori culture.

Waitomo - known as the underground galaxy with its glowworm caves located just outside the town of Waitomo on the North Island of New Zealand, boasts a history of more than 30 million years. It is home to a unique species of glowworms that emit a jade-green light, making the cave seem like it's covered with a carpet woven from stars.

Rotorua - known as one of the most unique places in the kiwi land, the locals affectionately refer to Rotorua as the "city of the long white cloud."

Hobbiton - the filming location for The Lord of the Rings.

Flight Itinerary:
MH 753 HANKUL 1300 1740
MH 145 KULAKL 2045 1205+1
MH 132 AKLKUL 0110 0720
MH 752 KULHAN 0930 1200

CHILD TOUR PRICE POLICY:

• Infants under 2 years old: charged 35% of the adult price; parents must take care of related services for the infant’s needs.
• Children from 2 to under 10 years old: 90% of the adult price (full services like adults, sharing bed with parents).
• Children from 10 years old and above: 100% of the adult tour price (full services like adults, with a separate bed).

TOUR BOOKING PROCEDURE

Step 1: Sign the tour booking contract and pay a deposit of 25 million VND per guest. Step 2: Complete visa application procedures. (Within 5 days after signing the contract and at the latest 45 days before departure. Late submissions affecting the visa approval process will still require full tour payment if the Visa is not issued before the guest's departure date). Step 3: Attend a fingerprinting session at the VFS center (Exclusive Authorization Center of the Consulate) as notified by the company. Step 4: Receive the Visa outcome and complete payment procedures. Step 5: Attend a pre-tour briefing.

CANCELLATION AND CHANGE POLICY

CANCELLATION BY CLIENT'S REQUEST After signing the contract, if Party A requests cancellation, the following cancellation fees apply:

• After booking and more than 90 days before departure: 5,000,000 VND per guest.
• 60 to 89 days before departure: 15,000,000 VND per guest.
• 46 to 59 days before departure: 50% of the total tour price.
• 35 to 45 days before departure: 90% of the total tour price.
• Less than 34 days before departure: 100% of the total tour price. Note:
  • Cancellation fees apply in all cases when the client requests cancellation (including cases related to COVID-19 or unvaccinated notifications).
  • Failure to submit the required documents on time (including passports valid for more than 6 months from the last day of the tour) or to attend the fingerprinting session as scheduled will be considered a unilateral contract termination. Cancellation fees will apply as above.

CANCELLATION DUE TO VISA ISSUES

• During the visa application process: o If the travel company suspects any tour member of having intentions to abscond, the company has the right to refuse the visa application for that member and will refund their tour deposit minus a processing fee of 1,000,000 VND.
• If the guest is denied a visa due to subjective reasons (lack of cooperation with the company in providing required documents, missing scheduled appointments, failing interviews, previous illegal residence, legal violations, or being on a no-fly list without declaration): the non-refundable cost in all cases is 20,000,000 VND per person.
• In case of visa denial for objective reasons: o If the visa result is known 30 days before departure (excluding holidays and weekends), the guest only loses the visa fee of 5,500,000 VND per person. o If the visa result is known within 20 days before departure, the guest will lose the following fees: visa fee of 5,500,000 VND per person + hotel room fee for 2 nights (150 USD) + flight cancellation fee: 150 USD per person.
• If the visa is not issued in time for the tour departure date and the guest still has not been granted a visa by the time of the airline's ticket issuance deadline (7 days before departure): o The guest requests to wait for the visa result and postpones the trip to a new departure date. Or o The guest requests to issue the airline ticket: If the guest requests to issue the airline ticket but the visa is still not issued in time for the flight, the guest is responsible for the full cost of the airline ticket as it is non-refundable (Ticket prices vary depending on the departure date. The consultant will provide this information on the day the guest books the tour).

CANCELLATION DUE TO TRAVEL RESTRICTIONS

• If the tour must be canceled due to travel restrictions or refusal to accept tourists from Vietnam by the destination country, the travel company is responsible for retaining 100% of the client's deposited amount to arrange a new departure date in the future or to use for any other services of the company.

CANCELLATION BY THE TRAVEL COMPANY

• Due to the nature of group tours, if the company does not gather a minimum of 10 guests or the number of guests granted visas does not meet the minimum requirement of 10 guests 3 days before departure, the company has the right to cancel the tour as per the contract and will arrange a new departure date based on the visa results with Party A.

CANCELLATION DUE TO THIRD-PARTY FAULTS

• In case the tour schedule must be changed or shortened due to a third-party fault (airlines, transport companies, service providers in the destination). The company has the responsibility to renegotiate with the third party to arrange the most reasonable program and services for Party A and must inform Party A in writing. If Party A does not agree with the new program changes, the company must negotiate with the third party to reach an agreement as committed with Party A. If all parties agree, the tour proceeds as scheduled. If an agreement cannot be reached and Party A does not agree with the program changes or postponement, the company must refund the contract value after deducting the visa fee (if any).

MANDATORY NOTES:

• Guests with nationalities eligible for visa exemption need to apply for an ETA visa with a fee of 500,000 VND per person.
• Foreign nationals need a re-entry visa to Vietnam (if using a separate visa, must be carried along during the tour).
• Guests with dual citizenship or travel documents (not yet naturalized) must inform the tour provider at the time of registration and submit the original documents and related paperwork (if any).
• Guests holding a green card (temporary residence card abroad) and no valid Vietnamese passport cannot travel to a third country.
• Minors traveling with relatives (not parents) must submit a local authority-verified authorization letter (granted by the parents for the trip), and the parents must be present at the Consulate on the day the minor's information is collected.
• Guests over 70 years old must ensure their health condition is suitable for joining the tour with the company upon registration. The Company will not be liable for any incidents occurring during the tour.
• The order of visits can be changed to suit the actual situation but will still ensure all the mentioned points in the program.
• Flights may change at the last minute depending on airlines and weather conditions.
• If guests are denied exit or entry for personal reasons (cosmetic surgery/recovery, being on a blacklist, carrying infectious diseases, etc.), the Company will be exempt from liability and will not refund the tour cost.
• Depending on the visa issuance and flight ticket situation, the departure date may be postponed by 1 to 10 days from the initial departure date.
• Children share a bed with their parents. Each family can only accompany one child, the second child pays as an adult.
• Visa application documents submitted to the Embassy will not be returned.
• Due to the nature of combining individual guests into a group, the Company will accept guest registrations until the group reaches the minimum number (10 adult guests) for departure. If the group size is below 10 guests, the company will notify the guest 3 days before the departure date and will renegotiate a new departure date or refund the entire tour deposit.
• In case of force majeure such as terrorism, riots, natural disasters, floods, epidemics, etc., depending on the actual situation and the convenience and safety of the customers, the Travel Company will proactively inform the customers of the change: cancel or replace with a new program with equivalent costs to the previous sightseeing program. If there are additional costs in the new program, the customer will bear these costs. However, each party has the responsibility to make maximum efforts to help the affected party minimize losses caused by force majeure.
• For schedule changes or flight delays due to airline, train, ship errors, the Company will not be responsible for any arising costs such as meals, restaurants, hotels, transportation, guides, etc.

REQUIRED DOCUMENTS FOR VISA APPLICATION

1. One white background photo Size 4 cm X 6 cm on a white background, front shot, recent (within 6 months). The face should represent 70 – 80% of the photo.
2. Original passport (Both old and new passports) Submit the original within 2 days after confirming the tour booking. The company will return the original to the guest after completing the fingerprinting process.
3. Employment proof documents (original scans):

• For employees: Employment contract, 3 months' salary slips, social security book, leave application for the trip.
• For company directors: Business Registration Certificate, 3 months' tax reports, State budget contribution receipts, latest 3 months' company account statements with bank stamps.
• For individual business owners: Business Registration Certificate, tax payment receipts.
• For retirees: Pension card or pension book, pension payment slips or bank statements for the last 3 months.
• For students: Student ID, leave application approved by the school.
• For freelancers: Proof of current employment: shop/workshop photos, contracts or invoices, magazines/electronic newspapers.

4. Personal financial proof documents: (original scans)

• Current account statement with transactions in the last 3 months (original with bank seal, only request statements if required. Do not request statements too early to avoid expiration).
• Savings book, account balance confirmation (original).
• Land title deed.
• Car registration (if available).
• Account balance confirmation for securities/bonds (if available).
• Life insurance contract (if available).

5. Personal identification and binding relationship documents in Vietnam (all original scans)

• Marriage certificate (if married) / Divorce decree (if divorced).
• Household registration book.
• ID card/ citizen identification card of spouse.
• Birth certificates and copies of ID card/ citizen identification card of children.
• Detailed declaration of relatives (as per the travel company's form).